Services
Realize the full potential of OneTrust: From challenges to outcomes
Your organization moves fast. Regulations evolve, processes grow complex, and teams need to do more with less. It’s easy to lose momentum or get stuck – worrying if your systems are optimized or if you’re fully realizing the value of your investment.
Do any of these challenges sound familiar?
- “Are we using this the right way?”
- “How can we implement this new feature without overwhelming the team?”
- “Is there a faster way to achieve our goals?”
Without guidance, you risk wasted time, missed opportunities, and unfulfilled potential. That’s where OneTrust Success Packages come in.
The solution
Prescriptive guidance
Partner with experts who knows your business and priorities, working with you to tailor a success plan that drives valuable outcomes.
Proactive engagement
Engage at the moments that matter to help mitigate potential risks and take advantage of new opportunities.
Streamlined responsiveness
Reduce bottlenecks in support, product, and education to more rapidly meet you where you are with the right resources to drive more rapid outcomes.
Maximize platform usage and adoption
Ensure your platform grows with you through expert assessments and insights.
This isn’t just about fixing problems. It’s about scaling smarter, faster, and stronger – together.
What you get with each OneTrust Success Package
Essentials
Digital resources and foundational support service
Digital Resources
FEATURES
- Digital self-help resources
- Community (myOneTrust)
- Office hours
- Platform certifications
Technical support
FEATURES
- Monday – Friday, 8AM – 11PM GMT support
- Online case management
- 4-hour target first time response (Sev1)
Plus Success
Digital resources and enhanced support service
Digital Resources
FEATURES
- Digital self-help resources
- Community (myOneTrust)
- Office hours
- Platform certifications
Technical support
FEATURES
- 24/7/365-hour support for Sev1 issues
- Online case management
- 3-hour target first time response (Sev1)
Premier Success Package
Enhanced support service, enhanced engagements with your dedicated Customer Success Manager and access to technical experts
Advisory and Educational Services
FEATURES
- Operational readiness reviews for new deployments
- Annual executive briefing
- Architectural engagements & expert coaching
- Value alignment and assessment services
- Roadmap forums and release demos
- 2 TrustWeek passes with training passes included
Technical support
FEATURES
- 24/7/365-hour support for Sev1 issues
- 2-hour target response time (Sev1)
- Higher priority for support case queuing
- Root cause analysis (Sev1 & 2)
Signature Success Package
Our most comprehensive bundle of offerings, orchestrated by your designated Customer Success Manager in partnership with an extended team of support, product, education, and technical solution experts
Advisory and Educational Services
FEATURES
- Operational readiness reviews for new deployments
- Semi-annual executive briefings
- Architectural engagements & expert coaching
- Value alignment and assessment services
- Tailored curriculums and private trainings courses
- 8 TrustWeek passes with training passes included
Technical support
FEATURES
- 1-hour target response time (Sev1)
- Highest priority for support case queuing
- Assigned point of contact on escalated cases
- Readiness coverage for special events
- Expedited root cause (Sev1 & 2)
- Semi-annual tenant health and case review meetings
Why it matters: The value you get
Partnering with OneTrust Customer Success is an investment that delivers measurable outcomes:
Drive confidence
Know you’re using the platform effectively, with expert guidance every step of the way.
Save time
Reduce trial-and-error with immediate answers and actionable insights.
Maximize ROI
Uncover opportunities to automate, optimize, and grow your privacy program.
Stay ahead
Adapt faster to change with a team that knows your goals and challenges.
From outcomes to impact: Real stories of success
Here’s how organizations like yours have turned challenges into measurable success:
Problem: An overwhelmed team
A global S&P 500 compliance leader struggled to align their platform with evolving privacy requirements. Features went unused, and the team constantly felt reactive.
Solution:
Their Customer Success Manager created a tailored success plan with prioritized actions, new feature enablement, and expert optimization.
“Bringing on a Customer Success Manager was the best part of our journey. They helped us focus on where we are going, rather than always catching up.”
Problem: New use cases, no direction
A global enterprise needed to integrate privacy rights processes for better efficiency but didn’t know where to start.
Solution:
Through Ask the Expert sessions, they worked 1:1 with a OneTrust expert to build integrations and automate workflows – reducing manual efforts and saving time.
“The ability to quickly tap into OneTrust experts has accelerated our deployment and issue resolution exponentially.”
Problem: Unused features, untapped potential
A team worried they weren’t maximizing the platform’s capabilities. Without guidance, they weren’t confident in their configurations.
Solution:
An annual Optimization Assessment reviewed their processes across four modules, identifying opportunities to automate, configure, and implement new features.
“Our processes are now streamlined, and we’re getting the most out of OneTrust. It’s made a measurable difference.”